1. Policy Overview

Exam Prepp is a premium online educational platform specializing in digital courses, test series, mock tests, current affairs, quizzes, and comprehensive study packages designed for competitive exams such as DBF, JAIIB, CAIIB, RBI Grade B, and other Banking Exams.

Because the educational solutions we provide are delivered immediately as instant digital access, downloads, or digital streams, standard retail returns do not apply. All transactions on our platform are generally considered final, subject to the limited, explicit conditions listed below.

2. Eligibility for Refund

You are entitled to a refund only under the following highly limited circumstances:

Any request outside of these two eligible scenarios will strictly not be considered for refunds, as detailed in the non-refundable guidelines below.

3. Non-Refundable Cases

Under any other circumstance, Exam Prepp will not consider requests for refunds because the transaction involves a digital course purchase that cannot be revoked, “returned,” or deactivated after delivery.

4. Cancellation Policy

Once a payment transaction is successfully processed and the digital content, study material, or course access is assigned to your account, cancellation requests are generally not accepted.

Due to the real-time nature of our digital delivery engine, users are strongly advised to thoroughly review the curriculum, course details, exam coverage, validity periods, and system requirements prior to making a payment.

5. Duplicate Payments

If you discover that multiple payments have been successfully processed for the same billing cycle or identical course purchase, please notify us immediately through our official channels. To resolve a duplicate payment, you must provide:

• Official proof of payment (such as bank statements, receipt screenshots, or payment gateway receipts).
• The unique Transaction ID or Order ID generated for both payments.
• Your registered mobile number and registered email address associated with the Exam Prepp account.
• The precise name of the course or exam preparation package purchased.

Once verified against our transaction databases and payment gateway records, duplicate charges will be reversed or adjusted accordingly.

6. Course Not Assigned & Technical Access Issues

In rare instances where a technical error prevents your purchased course from being assigned or activated on your account within the designated period, please raise a support ticket immediately. Please share your order details, registered mobile/email information, and payment proof.

Exam Prepp will make every administrative and technical effort to resolve the issue and provide system access. If we are unable to fulfill the access or resolve the technical block within a reasonable timeframe, a full refund of the particular transaction may be initiated at our discretion.

7. Digital Products Covered

This policy applies globally to all digital content, subscriptions, and materials sold directly on the website or mobile application, including but not limited to:

• Online Video Courses: Self-paced modules, live recording sessions, and video-based lectures.
• Test Series & Mock Tests: Sectional test papers, full-length mock exams, and quiz assessments.
• Notes & PDFs: Educational study guides, summaries, and digital current affairs notes.
• eBooks: Downloadable or viewable digital exam guides and study materials.
• Current Affairs Packages: Daily, weekly, monthly, or yearly current affairs digests.
• App-Based Learning Resources: Any exclusive material accessed primarily through the Exam Prepp App.

8. User Responsibility Before Purchase

We believe in absolute clarity and mutual trust. To prevent payment issues, we request that you ensure the following before placing any order:

1. Confirm that the selected course title, target exam (e.g., JAIIB, CAIIB, RBI Grade B, DBF), and package outline perfectly match your preparation requirements.
2. Check the specified course validity, expiry guidelines, and access limitations.
3. Review course syllabus, features, medium of language, and compatibility requirements of your devices.
4. Use your active, correct mobile number and email ID during registration and checkout to ensure instant course assignment.
5. Retain all digital receipts and order confirmations securely for your reference.

9. No Result or Selection Guarantee

Exam Prepp provides educational resources, mock questions, test series, and notes designed to aid and enhance your preparation. However, we do not guarantee selection in any examination, specific scores, or specific outcomes. Refunds will strictly not be provided based on personal exam results, non-selection by recruiting boards, low marks, changes in official exam dates, or individual changes in preparation plans.

10. Payment Gateway and Bank Issues

Payment transactions are safely processed through certified third-party payment gateways and banking platforms. Exam Prepp is not liable or responsible for delayed transactions, transaction failures, or technical errors resulting directly from bank or gateway-side servers.

Any debited amount for a failed transaction (where a course was not assigned and funds were not received by Exam Prepp) is handled by your bank or payment handler and will generally be automatically reversed to your original payment method by the respective bank or gateway.

11. How to Raise a Refund Request

If you satisfy the explicit eligibility conditions outlined in Section 2, you may initiate a review by following these steps:

1. Navigate to our official contact page linked below.
2. Prepare a detailed description of your issue, highlighting the specific eligible condition (Course Not Assigned / Duplicate Payment).
3. Provide your registered mobile number, registered email ID, the exact course name, and the transaction details (transaction receipt/payment proof showing the timestamp).
4. Submit this through our official channels and await system verification.

12. Verification and Decision

All claims, refund requests, and access disputes are strictly audited and verified against backend server logs, database entries, payment gateway records, and user activity logs. Exam Prepp reserves the right to make the final determination on all claims based on true transaction proof.

If your refund request is verified and approved, the appropriate funds will be processed back to the original payment source or via an alternative verified method, as decided by Exam Prepp or our payment processor partners.

13. Changes to This Policy

Exam Prepp reserves the right to modify, update, or alter this Refunds & Cancellation Policy at any given time to comply with changes in legal guidelines, platform operations, or billing infrastructure. Any such changes will be immediately effective upon being posted on this page. We encourage our users to review this policy periodically to stay informed.

By completing a purchase on the Exam Prepp website or the Exam Prepp App, you explicitly acknowledge that you have read, understood, and agreed to be bound by the terms of this Refunds & Cancellation Policy.

Important Prep Resources & Navigation

Access our free resources, course guides, and exam material through the quick links below:

Frequently Asked Questions (FAQ)